Terms and Conditions - Kapstadt Kleidung

Last Updated: 1 November 2026

1. Introduction

Welcome to Kapstadt Kleidung.

These Terms and Conditions govern your access to and use of our website, https://kapstadtkleidung.co.za, and all purchases made through our online store.

Kapstadt Kleidung is a trading brand of TAEIG (Pty) Ltd, a company registered in the Republic of South Africa.

Throughout these Terms and Conditions, the terms “Kapstadt Kleidung”, “we”, “us” and “our” refer to Kapstadt Kleidung, a trading brand of TAEIG (Pty) Ltd.

The terms “you”, “your” and “customer” refer to any individual accessing our website or purchasing products through our online store.

By accessing our website, creating an account or placing an order, you acknowledge that you have read and agree to these Terms and Conditions.

These Terms and Conditions must be read together with our Privacy Policy and Refund, Returns and Exchanges Policy.

Nothing in these Terms and Conditions excludes or limits any rights afforded to consumers under applicable South African legislation.

2. Applicable Legislation

Our website and online store operate in accordance with applicable laws of the Republic of South Africa, including:

Consumer Protection Act 68 of 2008 (CPA).
Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Protection of Personal Information Act 4 of 2013 (POPIA).
Applicable intellectual property and copyright legislation.
Other applicable consumer, commercial and electronic transaction legislation.

Where any provision of these Terms and Conditions conflicts with mandatory legal requirements, the applicable legislation will take precedence.

3. Eligibility and Use of the Website

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the website for lawful purposes.
You will not attempt to interfere with the security, functionality or operation of our website.
You will not use our website to engage in fraudulent, deceptive or unlawful activities.

Customers under the age of 18 should obtain the necessary consent and assistance from a parent or legal guardian before placing an order where required by law.

We reserve the right to restrict or suspend access to accounts involved in fraudulent, abusive or unlawful activities, subject to applicable law.

4. Products and Product Information

Kapstadt Kleidung offers clothing, footwear, accessories and other related products through our online store.

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other product information are accurate.

Please note:

Product colours may appear differently depending on your screen, device or display settings.
Product images may include styling, lighting or presentation differences.
Measurements and sizing information are provided as a guide.
Minor variations in manufacturing, materials or finishes may occur.
Product availability may change without prior notice.

Such variations do not remove your rights where a product materially differs from its description or fails to meet applicable consumer protection standards.

If you require clarification about a product before purchasing, please contact our customer support team.

5. Product Availability and Stock

All products displayed on our website are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

We reserve the right to:

Limit quantities purchased where reasonably necessary.
Discontinue products.
Update product listings.
Correct inaccurate stock information.
Notify customers when an ordered product becomes unavailable.

If you have paid for a product that we are unable to supply, we will notify you and arrange an appropriate refund in accordance with applicable legislation.

6. Pricing and Currency

All product prices will be displayed in the currency indicated on our website.

Unless expressly stated otherwise, displayed prices are in South African Rand (ZAR).

The applicable checkout total will reflect the product prices, delivery charges and other applicable costs before you confirm your purchase.

We reserve the right to update prices, promotional offers and product pricing information.

A price change will not alter an order we have already accepted and confirmed, except where applicable law permits otherwise.

If an obvious pricing or listing error occurs, we will contact affected customers and explain the available options. We will not use an error correction to disregard mandatory consumer rights.

Any applicable taxes will be reflected in the pricing presented to customers in accordance with applicable law.

7. Orders and Order Confirmation

When you place an order through our website, you submit an offer to purchase the selected products at the displayed prices and applicable delivery charges.

After submitting an order, you should receive an order confirmation by email containing relevant order information.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that the order has been dispatched.

We will process orders after confirming the relevant payment and product availability.

We reserve the right to investigate and address suspected fraudulent transactions, duplicate orders, payment irregularities or other legitimate order processing concerns.

If we cannot fulfil an order, we will notify you and arrange an appropriate refund where payment has already been received.

8. Payment Terms

We accept payments through the payment methods displayed and enabled at checkout.

Available payment methods may include electronic payments, bank cards, instant EFT and other supported payment services.

All payments must be completed through the applicable payment process before an order is processed, unless we expressly agree otherwise.

You agree to:

Provide accurate payment information.
Use a payment method you are authorised to use.
Ensure sufficient funds are available.
Follow the payment provider’s applicable terms and conditions.

We do not intentionally store complete payment card details on our website servers.

Payment transactions may be processed by independent third-party payment providers, which operate under their own security procedures and privacy policies.

An order will not be treated as paid until the relevant payment provider confirms successful payment.

9. Order Cancellation and Amendments

If you need to amend or cancel an order, contact us as soon as possible.

We will consider cancellation or amendment requests based on the order’s processing and dispatch status.

Once an order has been dispatched, amendments may no longer be possible.

Nothing in this section removes your statutory cancellation rights under the Electronic Communications and Transactions Act or any other applicable legislation.

Where you exercise a valid statutory cancellation right, we will process the cancellation and refund in accordance with the law and our Refund, Returns and Exchanges Policy.

10. Shipping and Delivery

We arrange delivery through third-party courier and logistics providers.

Available delivery methods may include:

The Courier Guy.
Paxi.
Other delivery providers displayed or offered during checkout.

Delivery options, prices and estimated delivery periods will be communicated during the purchasing process or through our customer support channels.

Unless otherwise agreed, we aim to dispatch orders within the timeframe communicated to you.

Delivery estimates are not guaranteed delivery dates unless expressly confirmed as such.

Delivery times may be affected by circumstances including:

Courier operational delays.
Public holidays.
Severe weather.
Incorrect delivery information.
Remote delivery locations.
Unforeseen logistical disruptions.

Customers are responsible for providing accurate delivery details and ensuring someone is available to receive the parcel where required.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will take reasonable steps to assist with delivery enquiries.

Nothing in this section removes our legal obligations concerning the delivery of goods or the customer’s rights where delivery fails.

11. Delivery Charges

Delivery charges will be displayed during checkout or communicated before an order is finalised.

The customer is responsible for the delivery charges applicable to their selected delivery method.

Where additional delivery charges arise because a customer provides incorrect delivery details or requests a delivery change, we may communicate those additional charges before proceeding.

No additional charge will be imposed without an appropriate basis and disclosure in accordance with applicable law.

12. Risk and Ownership of Products

Ownership of purchased products will transfer in accordance with applicable law and the terms of the completed transaction.

We remain responsible for fulfilling our obligations regarding the delivery of purchased products.

Nothing in these Terms and Conditions transfers the risk of loss or damage to the customer before the legally applicable point of delivery.

13. Refunds, Returns and Exchanges

All refund, return and exchange requests are handled according to our separate Refund, Returns and Exchanges Policy.

Customers are encouraged to review this policy before completing a purchase.

Our policy covers:

Change-of-mind returns.
Online purchase cancellation rights.
Defective or damaged products.
Incorrect products supplied.
Size-related exchanges.
Refund procedures.
Return shipping responsibilities.

Our policies operate alongside applicable consumer protection legislation.

Where a provision in our Refund, Returns and Exchanges Policy conflicts with mandatory consumer rights, the applicable law will take precedence.

14. Promotional Offers and Discounts

Kapstadt Kleidung may offer promotional campaigns, discount codes, seasonal sales, giveaways and other special offers.

Promotional offers may be subject to specific conditions, including:

Validity periods.
Product eligibility.
Minimum purchase requirements.
Limited stock availability.
Restrictions on combining promotional codes.
Other conditions disclosed with the promotion.

Promotional codes must be applied during checkout where the relevant functionality is available.

We reserve the right to correct genuine promotional errors and investigate suspected misuse of promotional offers, subject to applicable law.

Promotional terms will not override statutory consumer rights.

15. Gift Cards and Vouchers

Gift cards, vouchers and promotional credits may be offered through our website.

Any applicable expiry dates, redemption conditions, restrictions and usage requirements will be communicated when the relevant gift card or voucher is issued.

Gift cards and vouchers must be used in accordance with their disclosed terms and applicable legislation.

16. Customer Accounts

Customers may create accounts to access certain website features and manage their purchases.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Providing accurate account information.
Keeping your account details updated.
Notifying us of suspected unauthorised account access.

You must not share your login credentials with unauthorised individuals or use another person’s account without permission.

We reserve the right to suspend or restrict accounts where we reasonably suspect fraudulent, unlawful or abusive activity.

Customers may request account-related assistance by contacting our support team.

17. Intellectual Property

All intellectual property displayed on the Kapstadt Kleidung website, unless otherwise indicated, belongs to or is lawfully licensed to TAEIG (Pty) Ltd or its relevant rights holders.

This includes:

Brand names and trademarks.
Logos and visual identities.
Product designs and original artwork.
Website layouts and graphics.
Product photographs.
Marketing materials.
Written content.
Promotional designs.
Other original creative materials.

Kapstadt Kleidung is a trading brand of TAEIG (Pty) Ltd.

You may not reproduce, distribute, modify, publish, sell, commercially exploit or otherwise use our intellectual property without prior written permission from the relevant rights holder, except where permitted by law.

Purchasing a product does not transfer ownership of our trademarks, artwork, designs or other intellectual property.

Unauthorised use of our intellectual property may result in legal action where appropriate.

18. Customer Reviews, Comments and Submitted Content

Customers may be given the opportunity to submit product reviews, comments, photographs or other content through our website.

By submitting content, you confirm that:

You have the necessary rights or permission to submit it.
Your submission does not infringe another person’s rights.
Your submission is not unlawful, defamatory, misleading or abusive.
Your submission does not contain malicious software or harmful material.

You grant Kapstadt Kleidung a non-exclusive, royalty-free licence to display and reproduce your submitted content for purposes reasonably connected with operating, promoting and displaying our website and products.

This licence does not transfer ownership of your content.

We reserve the right to moderate or remove content that violates these Terms and Conditions or applicable law.

Any separate permission required to use a customer’s photograph, image or likeness in advertising or commercial campaigns will be obtained separately where required by law.

19. Prohibited Website Activities

You agree not to:

Use our website for unlawful activities.
Attempt to gain unauthorised access to website systems.
Introduce viruses, malware or other harmful software.
Interfere with website security or functionality.
Copy or scrape website content for unauthorised commercial use.
Submit fraudulent orders or payment information.
Impersonate another person or business.
Misuse customer accounts or personal information.
Engage in activities intended to disrupt our website or business operations.

We reserve the right to investigate suspected violations and take appropriate action.

20. Third-Party Services and External Links

Our website may include links to external websites, applications and services.

These may include payment providers, courier companies, social media platforms and other third-party service providers.

External services operate independently of Kapstadt Kleidung.

We do not control their websites, policies, availability or operational procedures.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

We recommend reviewing those terms before using external services.

21. Privacy and Personal Information

Your privacy matters to us.

Personal information collected through our website will be processed in accordance with our Privacy Policy and applicable South African data protection legislation.

We process personal information for purposes including:

Order processing.
Payment verification.
Customer communication.
Delivery arrangements.
Account management.
Customer support.
Fraud prevention.
Legal and regulatory compliance.

For POPIA-related requests, including requests for access, correction or deletion of personal information, contact:

popia@taeig.com

Please refer to our separate Privacy Policy for further details.

22. Website Availability and Maintenance

We aim to maintain an accessible and functional website.

We do not guarantee uninterrupted website availability.

Access may occasionally be interrupted due to:

Scheduled maintenance.
Software updates.
Hosting interruptions.
Technical failures.
Security incidents.
Circumstances outside our reasonable control.

We reserve the right to update, modify or discontinue website features where reasonably necessary.

Such changes will not remove existing customer rights relating to confirmed purchases.

23. Limitation of Liability

To the extent permitted by applicable law, Kapstadt Kleidung and TAEIG (Pty) Ltd will not be responsible for losses arising from:

Misuse of our website by customers.
Incorrect information supplied by customers.
Unauthorised use of customer login credentials resulting from the customer’s failure to protect them.
Interruptions caused by external service providers.
Events outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

We do not exclude liability for fraud, gross negligence or any other liability that cannot lawfully be excluded.

Our obligations relating to defective products, consumer rights, privacy and delivery remain subject to applicable legislation.

24. Events Beyond Our Reasonable Control

We will not be held responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances reasonably beyond our control.

Such circumstances may include:

Natural disasters.
Floods and fires.
Civil unrest.
Government restrictions.
Labour disruptions.
Widespread infrastructure failures.
Significant courier or transport disruptions.
Other unforeseen events.

Where such circumstances affect an order, we will take reasonable steps to communicate the situation and discuss appropriate arrangements with the customer.

This section does not remove any statutory cancellation or refund rights.

25. Complaints and Dispute Resolution

We encourage customers to contact us directly if they experience a problem with an order, product or website service.

We will make reasonable efforts to investigate and resolve complaints.

For customer support and complaints, please contact us using the details provided below.

Nothing in this section prevents a customer from exercising their statutory rights or referring a dispute to an appropriate South African regulatory authority or dispute resolution body.

26. Changes to These Terms and Conditions

We reserve the right to update or amend these Terms and Conditions when reasonably necessary.

Updated versions will be published on this page with a revised update date.

Changes will apply from the date of publication unless otherwise stated.

Any changes will remain subject to applicable consumer protection legislation and will not retrospectively remove rights relating to completed transactions.

We encourage customers to review these Terms and Conditions periodically.

27. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases made through our online store will be dealt with in accordance with applicable South African law.

Nothing in this section limits any consumer’s right to approach a court or regulatory body with appropriate jurisdiction.

28. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated separately to the extent required.

The remaining provisions will continue to apply to the extent permitted by law.

29. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund, Returns and Exchanges Policy, govern the relationship between Kapstadt Kleidung and customers using our website and purchasing our products.

Where additional product-specific or promotional terms apply, those terms will be communicated separately and will be read together with these Terms and Conditions.