Privacy Policy

Last Updated: 1 November 2026

1. Who We Are

Welcome to Kapstadt Kleidung.

Our website address is: https://kapstadtkleidung.co.za

Kapstadt Kleidung is a trading brand of TAEIG (Pty) Ltd, a company registered in the Republic of South Africa.

For purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), TAEIG (Pty) Ltd is the responsible party for personal information collected and processed through the Kapstadt Kleidung website and its related services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and what rights you have regarding your personal information.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal identification information

• Full name.
• Email address.
• Telephone or mobile number.

Delivery and billing information

• Billing address.
• Delivery address.
• Postal code.
• Province, city and country.

Order and transaction information

• Products purchased.
• Order numbers and purchase history.
• Payment status and transaction references.
• Refund and return records.
• Delivery and shipping information.

Technical and website information

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Website activity and browsing interactions.
• Cookies and similar tracking technologies.

We only collect personal information reasonably necessary for our business operations and the purposes explained in this policy.

3. How We Collect Your Information

We collect personal information through various interactions, including:

• When you create an account on our website.
• When you place an order.
• When you complete the checkout process.
• When you subscribe to marketing communications.
• When you contact our customer support team.
• When you submit a contact form.
• When you leave a product review or website comment.
• When you browse or interact with our website.
• Through cookies and other website technologies.

We may also receive relevant information from third-party service providers involved in processing payments, preventing fraud or delivering your orders.

4. Why We Collect and Use Your Information

We process your personal information for legitimate business purposes, including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Confirming payments and transactions.
• Arranging product delivery and collection.
• Communicating order updates and delivery notifications.
• Responding to customer enquiries.
• Processing refunds, returns and exchanges.
• Maintaining transaction and accounting records.
• Preventing fraudulent transactions and unauthorised activity.
• Improving our website, products and customer experience.
• Sending promotional communications where legally permitted.
• Meeting applicable legal, regulatory and tax obligations.

We process personal information in accordance with POPIA and other applicable South African legislation.

5. Payment Information

Payments made through our website may be processed by independent third-party payment service providers.

These providers may collect and process payment-related information according to their own privacy policies, security procedures and terms of service.

Where payment processing takes place through an external payment provider, your card or banking information is handled by that provider in accordance with its applicable security requirements.

We do not intentionally store complete payment card details on our website servers.

Please consult the privacy policy of your selected payment provider for further information about how it processes your payment information.

6. Delivery and Courier Services

To fulfil your orders, we may share relevant personal information with third-party delivery and logistics providers.

These providers may include:

• The Courier Guy.
• Paxi and its associated delivery network.
• Other delivery or collection service providers appointed by us.

Information shared may include your name, contact number, delivery address, collection details and order reference.

We share only the information reasonably necessary to arrange and complete your delivery.

Third-party delivery providers process information in accordance with their own applicable privacy policies and service terms.

7. Who We Share Your Information With

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and fulfil our contractual obligations.

These service providers may include:

• Website hosting and infrastructure providers.
• Website maintenance and technical support providers.
• Payment processing providers.
• Courier and logistics providers.
• Website security and spam prevention services.
• Email and communication service providers.
• Accounting, legal and professional service providers.
• Government authorities or regulatory bodies where required by law.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security safeguards are in place.

8. International Transfers of Personal Information

Some of our website hosting, software, payment processing and technical service providers may operate outside South Africa.

As a result, your personal information may be processed or stored in another country.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with Section 72 of POPIA and that appropriate protection applies to your information.

9. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which we collected it, unless legislation requires or permits a longer retention period.

Retention periods may depend on the nature of the information and our legal, contractual, accounting and operational obligations.

Examples include:

• Customer account information, for as long as your account remains active or as otherwise required.
• Order and transaction records, for the period required by applicable tax and accounting legislation.
• Customer support correspondence, for as long as reasonably necessary to resolve enquiries and maintain relevant business records.
• Website security and technical logs, for a reasonable period required for security and operational purposes.
• Marketing subscription information, until you unsubscribe or we no longer require the information.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve website functionality, maintain customer sessions and provide a better shopping experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

Essential cookies

These cookies support essential website functionality, including:

• Shopping cart functionality.
• Customer account login.
• Checkout processes.
• Secure website sessions.
• Order processing.

Functional cookies

These cookies help remember your preferences and improve your browsing experience.

Analytics cookies

Where enabled, these cookies help us understand how visitors interact with our website, including website traffic and general browsing behaviour.

Marketing cookies

Where enabled, these cookies may help measure advertising performance and deliver relevant promotional content.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout services.

11. Comments and Reviews

If visitors leave comments or product reviews on our website, we collect the information displayed in the relevant submission form, together with the visitor’s IP address and browser information where applicable.

We use this information to assist with spam detection, website security and moderation.

An anonymised string generated from your email address may be provided to the Gravatar service to determine whether you use that service.

After approval, your profile picture may be visible publicly alongside your comment or review, depending on the features enabled on our website.

Please avoid including sensitive personal information in public comments or product reviews.

12. Media Uploads

If you upload images or other media to our website, we recommend removing embedded location information, including EXIF GPS data, before uploading.

Other visitors may be able to download publicly accessible images and extract embedded metadata.

You should avoid including personal or confidential information in publicly accessible uploads.

13. Embedded Content From Other Websites

Our website may include embedded content from external websites, including videos, images, social media content and other third-party services.

Embedded content behaves similarly to visiting the external website directly.

These external websites may collect information about you, use cookies, apply tracking technologies and monitor your interaction with their content.

We do not control the privacy practices of external websites. We recommend reviewing their respective privacy policies before interacting with their content.

14. Website Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Unlawful processing.
• Accidental loss.
• Destruction or damage.
• Unauthorised disclosure or alteration.

These measures may include website security tools, access restrictions, secure connections, password protection, software updates and other appropriate safeguards.

Although we take reasonable precautions, no website or electronic transmission is completely secure.

If a security compromise involving personal information occurs, we will respond in accordance with our obligations under POPIA, including notifying affected data subjects and the Information Regulator where required.

15. Your Rights Under POPIA

Under applicable South African privacy legislation, you have certain rights regarding your personal information.

These include the right to:

• Request confirmation of whether we hold your personal information.
• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion or destruction of personal information where legally permitted.
• Object to certain types of processing.
• Withdraw consent where processing relies on your consent.
• Object to direct marketing communications.
• Lodge a complaint with the Information Regulator.

We may need to verify your identity before processing a privacy-related request.

We may also retain certain information where legislation requires us to do so or where another lawful justification applies.

16. POPIA Requests and Privacy Enquiries

You may submit a request relating to your personal information, including requests for access, correction, deletion or objections to processing.

All POPIA-related requests and privacy enquiries should be directed to:

POPIA@TAEIG.COM

Please include the following information where applicable:

• Your full name.
• Your contact details.
• Your order number or customer account details, if relevant.
• A clear description of your request.
• Supporting information reasonably necessary to verify your identity.

Our designated privacy contact will review your request and respond in accordance with applicable legislation.

17. Marketing Communications

We may send you promotional emails, product announcements, special offers and other marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending direct marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the communication or by contacting us at POPIA@TAEIG.COM.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your purchases, account or customer service enquiries.

18. Children’s Personal Information

Our website is intended for general retail customers.

We do not knowingly collect personal information from children without the required consent from a competent person, where such consent is required under POPIA.

If you believe a child has submitted personal information to us without the necessary authorisation, please contact POPIA@TAEIG.COM so we can investigate and take appropriate action.

19. Third-Party Websites and Services

Our website may contain links to external websites, applications and services.

These third parties operate independently of Kapstadt Kleidung and TAEIG (Pty) Ltd.

We are not responsible for the privacy policies, security practices or personal information handling procedures of external websites.

Please review their privacy policies before providing personal information to them.

20. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy when necessary to reflect changes in our business operations, website functionality, service providers or applicable legislation.

Any changes will be published on this page together with an updated revision date.

We encourage visitors and customers to review this page periodically.

21. Contact Information

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

Kapstadt Kleidung
A trading brand of TAEIG (Pty) Ltd
Republic of South Africa

Website: https://kapstadtkleidung.co.za

POPIA and Privacy Enquiries:
popia@taeig.com

Responsible Party:
TAEIG (Pty) Ltd

We are committed to respecting your privacy and handling your personal information responsibly.

Kapstadt Kleidung
A trading brand of TAEIG (Pty) Ltd.