Shipping and Delivery Policy

Last Updated: 1 November 2026

1. Introduction

Welcome to Kapstadt Kleidung.

Kapstadt Kleidung is a trading brand of TAEIG (Pty) Ltd, a company registered in the Republic of South Africa.

This Shipping and Delivery Policy explains how we process, package, dispatch and deliver orders placed through our website:

We aim to provide a reliable delivery experience while ensuring that your purchases receive the appropriate attention before dispatch.

By placing an order through our website, you acknowledge this policy together with our Terms and Conditions, Privacy Policy and Refund, Returns and Exchanges Policy.

2. Delivery Locations

Kapstadt Kleidung currently focuses on deliveries within the Republic of South Africa.

Available delivery locations depend on the coverage areas and service availability of our appointed delivery providers.

We may expand our delivery coverage to additional regions or countries in the future.

If international delivery becomes available, the applicable delivery terms, charges and conditions will be communicated separately.

3. Available Delivery Methods

We aim to provide customers with convenient delivery options.

Our available delivery methods may include:

3.1 The Courier Guy

Customers may select The Courier Guy as a delivery option during checkout, where available.

The Courier Guy provides courier collection and delivery services to supported destinations.

Once your order has been prepared and packaged, we will arrange the applicable courier collection or drop-off.

Where tracking is available, we will provide the relevant tracking information so you can follow your shipment.

Delivery is subject to The Courier Guy’s service coverage, operational procedures and applicable delivery conditions.

Website: https://www.thecourierguy.co.za

3.2 Paxi

Customers may select Paxi as an alternative delivery option where available.

Paxi provides parcel delivery between participating Paxi collection points.

When selecting Paxi:

You must select an available participating Paxi collection point.
You must provide accurate recipient information.
You must collect your parcel from the selected collection point within the applicable collection period.
You may be required to present identification and relevant collection information when collecting your parcel.

Paxi operates independently and applies its own parcel handling, collection and delivery procedures.

Please note that Paxi is a collection-point delivery service and does not provide conventional door-to-door delivery.

Website: https://www.paxi.co.za

4. Order Processing and Preparation

All orders are processed after successful payment confirmation.

Our fulfilment process generally follows these steps:

You place an order through our website.
We receive and verify your order and payment.
We check the availability and details of the purchased products.
We prepare and package your order.
We arrange delivery through your selected delivery provider.
We provide available dispatch and tracking information.

We take care to package orders appropriately before handing them over to the delivery provider.

Where applicable, orders may include Kapstadt Kleidung branded packaging, promotional inserts, flyers, stickers or other presentation materials.

5. Order Processing Time

Orders are processed during our normal business operations.

Our estimated order processing time is 1 to 3 business days after successful payment confirmation, unless otherwise communicated.

Processing times may vary depending on:

Product availability.
Order volume.
Promotional campaigns.
Public holidays.
Supplier-related delays.
Unforeseen operational circumstances.

Order processing time is separate from the courier’s delivery timeframe.

If an unexpected delay affects your order, we will make reasonable efforts to notify you.

6. Delivery Timeframes

Delivery timeframes depend on the selected delivery provider, destination and service availability.

Estimated delivery periods will be communicated during checkout where available.

The delivery provider’s actual delivery timeframe may differ from the estimate due to operational circumstances.

Factors affecting delivery include:

Destination and delivery distance.
Courier capacity.
Collection and sorting schedules.
Public holidays.
Weather conditions.
Remote delivery locations.
Unexpected logistical disruptions.

We will make reasonable efforts to ensure orders are dispatched within the communicated processing period.

7. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may depend on:

Selected delivery provider.
Delivery destination.
Parcel size and weight.
Applicable service rates.

Customers are responsible for reviewing the delivery charges before confirming an order.

Any promotional free-delivery offers will be subject to the specific conditions communicated during the promotion.

8. Tracking and Delivery Notifications

Where tracking services are available, we will provide customers with the relevant tracking number or shipment information.

Tracking information may be sent through email, SMS or another available communication channel.

Customers are responsible for using the supplied tracking information to monitor their shipments.

Please allow time for tracking information to become active after the delivery provider receives the parcel.

For tracking enquiries, customers may contact the relevant delivery provider or our customer support team.

9. Delivery Information and Customer Responsibilities

Customers are responsible for providing accurate and complete delivery information during checkout.

This includes:

Full recipient name.
Contact telephone number.
Delivery address or selected collection point.
Suburb, city and postal code.
Any additional delivery instructions required.

Kapstadt Kleidung will not be responsible for delivery complications directly caused by incorrect or incomplete information supplied by the customer.

If you identify an error in your delivery information, contact us immediately.

We will attempt to correct the information before dispatch where reasonably possible.

Changes requested after dispatch may depend on the delivery provider’s procedures and may involve additional charges.

10. Failed Deliveries and Uncollected Parcels

A delivery may fail because of incorrect delivery information, an unavailable recipient, unsuccessful delivery attempts or other circumstances.

If a parcel cannot be delivered, the delivery provider may follow its own procedures for further delivery attempts, holding periods or parcel returns.

For Paxi deliveries, customers are responsible for collecting their parcels within the applicable collection period.

Where a parcel is returned to us because of a customer-related delivery issue, additional delivery charges may apply when arranging another delivery, provided these charges are lawful and disclosed before proceeding.

We will contact the customer where reasonably possible to discuss the available options.

Nothing in this section removes any statutory consumer rights.

11. Damaged, Missing or Incorrect Deliveries

Please inspect your order after receiving it.

If your parcel arrives visibly damaged, contains missing products or includes an incorrect product, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Photographs of the parcel and affected products, where applicable.
Any relevant delivery or tracking information.

We will investigate the matter and determine the appropriate resolution in accordance with our Refund, Returns and Exchanges Policy and applicable South African consumer protection legislation.

Customers retain their statutory rights relating to defective, damaged or incorrectly supplied products.

12. Responsibility During Delivery

We remain responsible for fulfilling our legal obligations regarding the supply and delivery of purchased products.

We work with independent third-party delivery providers to transport customer orders.

Although delivery providers operate independently, we will make reasonable efforts to assist customers with shipment enquiries and delivery-related complaints.

Nothing in this policy excludes or limits our obligations under the Consumer Protection Act or other applicable legislation.

13. Delivery Delays

We aim to dispatch and deliver orders within the communicated timeframes.

Occasionally, delays may occur due to circumstances outside our reasonable control, including:

Courier network disruptions.
Severe weather.
Public holidays.
Transport interruptions.
Infrastructure failures.
Unforeseen operational circumstances.

Where a significant delay occurs, we will make reasonable efforts to communicate relevant updates.

If an order is not delivered within the agreed or legally applicable period, customers retain their rights under South African consumer protection legislation.

14. Order Cancellation and Delivery

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests made before dispatch will be assessed and processed where applicable.

Once an order has been dispatched, cancellation may require the parcel to be returned before the applicable refund is processed.

Statutory cancellation rights under the Electronic Communications and Transactions Act remain applicable.

Please refer to our Refund, Returns and Exchanges Policy for further information.

15. Changes to This Policy

We reserve the right to amend this Shipping and Delivery Policy when necessary to reflect changes in our delivery arrangements, service providers, business operations or applicable legislation.

Updated versions will be published on this page together with the revised date.

We encourage customers to review this policy periodically.